SILosophy Episode 28: Leading a SIL workforce through new standards

Leading the Frontline: Training, Competencies, and NDIS Quality Standards with Dave Wells

As the NDIS rolls out updated Quality and Safeguards standards, Supported Independent Living (SIL) providers are facing stricter requirements around worker training, competency testing, active support, and tailored supervision. How do frontline leaders manage this extra administrative workload while securing genuine buy-in from support staff?

In this practical episode of SILosophy, host Tania Gomez is joined by Dave Wells, General Manager at Coastwide Community Care and co-author of Future-Proofing Your SIL Business. Drawing from eight years of hands-on experience—starting as a support worker and progressing into executive management—Dave shares a refreshingly direct, operator's perspective on why the new standards are a necessary win for participant safety and quality care.

Dave and Tania break down how to move away from rigid, "aged-care style" routines in SIL environments, how to handle worker compliance with non-negotiable boundaries, and why adult learning principles are key to reducing staff turnover and eliminating "aha" moments on shift.