SILosophy Episode 7 - SIL Expansion

In this insightful episode of SILosophy, Tania Gomez sits down with Laura Cowell, CEO of Australian Operations for Tender Loving Care, to discuss strategic growth in the SIL (Supported Independent Living) space. From determining when it’s the right time to expand, to balancing participant needs with business sustainability, Laura shares her wealth of experience managing one of Australia’s largest for-purpose NDIS providers. Learn how to design participant-driven SIL homes, tackle common challenges, and maintain a culture of quality while scaling your operations.

 

Episode Highlights:

00:00 – Welcome & Introduction: Meet Laura Cowell and her inspiring journey

02:10 – The right time to grow: Indicators that it’s time to expand your SIL operations

05:40 – Participant-led growth: The importance of designing homes based on individual needs

08:30 – Flatmate matching: Building harmonious living environments and fostering participant satisfaction

12:45 – Common pitfalls: Avoiding mistakes in growth strategies

16:00 – Balancing quality and quantity: Ensuring consistent care and service standards while expanding

20:15 – Treating each home as a business unit: Financial modelling and sustainability in SIL homes

24:30 – Risk management: How to assess and mitigate risks before expansion

 

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